90-Days Money Back Guarantee

1) 90 DAY Results Guarantee


Results vary greatly from person to person depending on several factors:

  • Skin tone
  • Hair colour
  • Hair growth cycles
  • Frequency of use
  • The way your body reacts to IPL


So we understand that it's hard to trust a product that seems too good to be true... That's why we're proud to offer a 90 day results guarantee!

If you have NO results after 90 days, we will refund 100% of what you paid.

The rules to follow ABSOLUTELY to benefit from your guarantee:

1. To be eligible for a refund, you must have ordered the Ohmyglow IPL Handset on our official website: Info@norvessa.com, beware of fakes!

2. On the day you receive your order, send an e-mail containing your order number and the name/first name with which you ordered to: contact@ohmyglow-uk.com with the e-mail subject "90-day guarantee".

3. Have used the epilator for at least 10 weeks (70 days) from the date of purchase, but no longer than 90 days.

4. If you are not satisfied with your epilator after this period, simply send an e-mail to contact@ohmyglow-uk.com with the subject line "90 day money back guarantee" and explain why you are not satisfied.


5. You must have at least 6 sessions and take a photo of the area(s) you are treating before each session.


6. If there are no noticeable results, send us your 6 photos to contact@ohmyglow-uk.com with your order number, and we will review your request.


7. All 90 day money back guarantee claims MUST be submitted within 90 days of receiving your device.

8. ALL images MUST have valid dates.
If your claim does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.

If approved, we will refund the purchase price (at the time of order), once the device is returned to our warehouse*.

The biggest determinant of successful treatment is simply to use it regularly, as advised, and for the recommended period of time.

Please ensure that the detailed user guide has been fully read and understood. If the device has not been used correctly and in accordance with the instructions, a refund will not be approved.

The customer is responsible for the cost of postage when returning the unit (once approved by our results team).

Once the handset has been received by our team, you will be immediately refunded the full price of the product.